Verified quality issue
If a problem is confirmed through the product-page requirements and our after-sales review, we may provide troubleshooting, repair, replacement or an authorized return, depending on the product and circumstances.
RETURNS & WARRANTY
Contact us before returning any part.
We do not offer free returns. Eligibility and available remedies depend on the verified cause, product condition and applicable product warranty period.
Non-quality return
A non-defective product may be considered only if it is complete, undamaged and in a condition that does not affect resale or future installation. Installed, programmed, altered, contaminated or damaged products may be ineligible.
Return costs
For an approved non-quality return, the customer is responsible for the original outbound shipping cost, return shipping, customs clearance, duties, taxes, brokerage and other related charges. These amounts may be deducted from any approved refund.
LIMITED WARRANTY PERIODS
Warranty varies by product category.
Aftermarket controllers and monitors12 months
Aftermarket fuel injectors6 months
Other small parts3 months
Authorization and exclusions
Warranty and return requests must be submitted within the applicable product warranty period. Requests made after that period are not eligible for return, repair, replacement or warranty service unless we agree otherwise in writing.
Controllers, monitors and programmed products require additional review. Incorrect customer information, incompatible fitment, damaged machine wiring, water ingress, short circuits, connector damage, improper installation, unauthorized disassembly or external damage are not treated as product or programming defects.
Do not send any product back without written return authorization and a confirmed return address. Unauthorized parcels, collect-on-delivery shipments and returns sent to an unconfirmed address may be refused. Product-specific warranty terms shown on the product page take precedence. Contact sales@xavornik.com before taking action.