TERMS OF SERVICE

Last updated: August 12, 2026

OVERVIEW

Welcome to XAVORNIK. The terms “we,” “us” and “our” refer to HONG KONG TITANFIX TECHNOLOGY CO., LIMITED, trading as XAVORNIK. XAVORNIK operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). XAVORNIK is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about ordering, product fitment, programmed products, shipping, returns, limited warranties, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province or country of residence, or that you have the legal capacity and authority to enter into these Terms on behalf of a business or other organization.

To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide information such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign or license your account to another person without our prior written consent.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately. However, colors, surface finishes and appearance may vary because of lighting, photography, production batches, screen settings or device configuration. Minor cosmetic variations that do not affect the product’s function do not necessarily constitute a defect.

Product photographs, machine-model lists, reference numbers, cross-reference numbers and compatibility information are provided to help identify the product. Unless expressly stated otherwise, our products are aftermarket replacement products and are not manufactured, sponsored or endorsed by the original equipment manufacturer. Manufacturer names, model names, part numbers, symbols and descriptions are used for identification and fitment-reference purposes only. All third-party trademarks remain the property of their respective owners.

Product descriptions may be changed at any time without notice. We may discontinue products or limit quantities offered to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 — ORDERS

When you place an order, you make an offer to purchase. We may accept or decline an order for lawful reasons, including suspected fraud, payment failure, stock unavailability, pricing or listing errors, export or sanctions restrictions, inability to verify fitment, or inability to deliver to the address provided. An order is accepted when we confirm acceptance or begin fulfilling it, as applicable. Payment must be authorized and processed before fulfilment.

Please review your order carefully before submitting it. Contact us promptly if you request a change or cancellation. We cannot guarantee cancellation after sourcing, programming, preparation, packing or dispatch has begun. Where permitted by applicable law, reasonable and disclosed costs already incurred for special sourcing, programming, payment processing or other non-recoverable preparation may be deducted from a cancellation refund.

If we decline, change or cancel an order, we will attempt to notify you using the email address, billing address or telephone number provided with the order.

Purchases are subject to our Return and Refund Policy and our Returns & Warranty page.

Products may be purchased for personal, business, repair, maintenance, fleet, dealer or other lawful end-use purposes. You must not purchase, resell, export, re-export or use products in violation of applicable laws, sanctions, export controls, customs requirements or intellectual-property rights.

SECTION 4 — FITMENT, PROGRAMMING AND INSTALLATION

Machine-model lists and reference part numbers are references only. Different machines, serial-number ranges, engine configurations and production years may use different parts even when the machine model appears identical.

Before ordering, you must check the original part number and the physical configuration of the original part. When requested, you must provide complete and accurate fitment information, which may include the machine model, serial number, PIN or VIN, engine model, engine serial number, nameplate photographs, front and rear photographs of the original part, connector and pin-layout photographs, mounting details, housing shape, key layout or other information reasonably required for verification.

For programmed controllers, ECUs, monitors and similar electronic products, programming is prepared using the information supplied by you. You are responsible for the completeness and accuracy of that information. Fitment verification reduces risk but does not replace inspection and installation by a qualified technician.

Before installation, the installer must inspect the machine-side connectors, pins, wiring, power supply, voltage, grounds and related systems. Damage caused by incorrect customer information, incompatible connectors, bent or damaged pins, wiring faults, short circuits, water ingress, improper voltage, improper installation, unauthorized disassembly, modification or use contrary to the product instructions is not considered a manufacturing or programming defect.

SECTION 5 — PRICES AND BILLING

Prices, discounts and promotions may change without notice. The product price charged will be the price in effect when the order is placed, subject to correction of genuine pricing or listing errors. Unless expressly stated otherwise, product prices do not include shipping, handling, import duties, taxes, customs-clearance charges, remote-area surcharges, address-correction fees or other destination charges.

For eligible United States shipping rates expressly identified at checkout as “DDP,” “Duties & Taxes Included” or equivalent wording, the stated shipping charge includes the import duties and handling covered by that shipping service. For other destinations, shipments are generally supplied on a DAP basis unless expressly stated otherwise. Under DAP, the recipient is responsible for applicable import duties, taxes, customs-clearance costs and related destination charges.

Any estimated delivered total displayed on a product page is provided for convenience and may be based on a selected destination or reference shipping rate. The final product price, shipping charge, tax treatment and order total displayed at checkout and in the order confirmation control.

Prices in our online store may differ from prices offered on third-party marketplaces or by other sellers. Third-party marketplace prices may include different platform fees, fulfilment arrangements, shipping charges, promotions, customer-service obligations or other costs. A price difference does not entitle a customer to a price match unless we expressly agree otherwise.

You agree to provide current, complete and accurate purchase, payment and account information. You represent that you are authorized to use the payment method provided and agree to pay all authorized charges shown at checkout, including applicable shipping and taxes.

SECTION 6 — SHIPPING AND DELIVERY

Shipping methods, charges and estimated transit times are displayed at checkout where available or provided in a quotation. Estimated delivery time may include separate order-processing, sourcing, fitment-verification, programming or preparation time in addition to carrier transit time.

Carrier transit times are estimates and are not guaranteed. Customs clearance, remote-area delivery, incomplete addresses, customer documentation, weather, peak-season congestion and events outside our reasonable control may cause delay. Where an undisclosed remote-area, address-correction or exceptional carrier surcharge applies, we may contact you before dispatch to request payment, propose an alternative service or allow cancellation of the affected shipment.

You must provide a complete and accurate delivery address, recipient telephone number and any information reasonably required for customs clearance. You must cooperate with the carrier or customs authorities if additional documents, identification, tax numbers or payments are required.

If a parcel is returned, abandoned, refused or destroyed because of an incorrect address, failed delivery, refusal to cooperate with customs, refusal to pay charges for which the recipient is responsible, or another reason attributable to the customer, any refund will be subject to applicable law and may be reduced by the original shipping charge, return shipping, duties, taxes, clearance charges, storage, disposal and other non-recoverable costs.

Please review our Shipping Policy and Shipping Information page for further details.

SECTION 7 — RETURNS, REFUNDS AND LIMITED WARRANTY

We do not provide free international returns. No product may be returned without prior authorization and return instructions from XAVORNIK.

For a claimed product-quality problem, contact us within the applicable warranty period and provide the order number, product part number, machine information, photographs, videos, diagnostic results and other evidence reasonably requested. We may require remote troubleshooting, inspection, repair or return of the product before approving a remedy. If a verified product-quality defect is covered by the applicable limited warranty, we may, as appropriate and subject to applicable law, provide troubleshooting, repair, reprogramming, replacement, parts or a refund.

For a return not caused by a verified product-quality defect, the product must be unused, uninstalled, complete and in resalable condition, with packaging and accessories intact. The customer is responsible for the original outbound shipping cost, return shipping cost, duties, taxes, customs-clearance charges and other related costs. Returns may be refused where the product has been installed, programmed for the customer, used, damaged, disassembled, altered, contaminated, incompletely returned or otherwise cannot be resold, except where applicable law requires otherwise.

Unless the product page states otherwise, the applicable limited warranty periods are:

• 12 months for eligible aftermarket controllers, ECUs, electronic control boards and monitors;

• 6 months for eligible aftermarket fuel injectors; and

• 3 months for eligible other replacement parts.

The warranty period begins on the recorded delivery date. Products outside the applicable warranty period are not eligible for return or warranty service, except where mandatory law provides otherwise.

Warranty coverage does not include normal wear, cosmetic variation, incorrect fitment caused by incomplete or inaccurate customer information, improper storage, improper installation, contaminated fuel or fluids, wiring faults, short circuits, abnormal voltage, damaged connectors, water ingress, misuse, accident, unauthorized modification or disassembly, or consequential damage caused by another component or machine fault.

Additional requirements and exclusions appear in our Return and Refund Policy and Returns & Warranty page. Nothing in this section limits rights that cannot lawfully be excluded.

SECTION 8 — INTELLECTUAL PROPERTY

Our Services, including trademarks, brands, text, displays, images, graphics, product data, reviews, video, audio and the design, selection and arrangement thereof, are owned by or licensed to XAVORNIK, its affiliates or licensors and are protected by the laws of Hong Kong SAR and other applicable intellectual-property laws.

These Terms permit you to use the Services for lawful personal or internal business purchasing purposes. You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, scrape or transmit material from the Services without our prior written consent, except as permitted by applicable law.

XAVORNIK names, logos, product and service names, designs and slogans are trademarks of XAVORNIK or its affiliates or licensors. Shopify names and logos are trademarks of Shopify. Other names, logos, manufacturer references and trademarks belong to their respective owners.

SECTION 9 — OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control. Such tools are provided “as is” and “as available,” without warranties, representations, conditions or endorsement by us.

Your use of optional third-party tools is at your own risk and discretion. You should review and accept the terms of the relevant third-party provider before using them. New features, tools and resources offered through the Services will also be subject to these Terms.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain materials, functionality or hyperlinks supplied or operated by third parties. We are not responsible for examining or evaluating the content, accuracy, products, services or practices of third-party websites you choose to access.

If you leave the Services to access a third-party site, you do so at your own risk. Review the third party’s policies and terms before entering into a transaction. Questions or claims concerning third-party products or services should be directed to the relevant third party.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

XAVORNIK is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases made through our store are made directly with XAVORNIK. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and XAVORNIK, including injury, damage or loss resulting from purchased products or services. To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with XAVORNIK.

SECTION 12 — PRIVACY

Personal information collected through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes information about access to and use of the Services in order to provide and improve the Services. Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located outside the country in which you reside, as described in the applicable privacy policies.

SECTION 13 — FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (“Feedback”), you grant us a worldwide, non-exclusive, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback for operating, improving and promoting the Services, subject to applicable law and our Privacy Policy.

You represent that you own or have the necessary rights to the Feedback, have disclosed compensation or incentives connected with it, and that it does not violate law, third-party rights or these Terms. We may monitor, edit or remove Feedback that we reasonably determine is unlawful, misleading, abusive, obscene, infringing or otherwise objectionable.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, fitment, pricing, promotions, availability, shipping charges or transit times. We may correct errors, update information or cancel an affected order at any time, including after submission, subject to applicable law. If we cancel an order because of our error, we will refund amounts paid for the cancelled item or order.

SECTION 15 — PROHIBITED USES

You may access and use the Services only for lawful purposes. You must not use the Services to violate law, sanctions or export controls; infringe intellectual-property, privacy or other rights; transmit false, misleading, abusive or malicious content; distribute malware, spam or unauthorized advertising; impersonate another person; collect personal data unlawfully; bypass security or access controls; or interfere with the operation or use of the Services.

You must not use robots, spiders, scraping, extraction tools, automated agents or other automated or manual means to access or copy the Services where prohibited by our technical measures or instructions, except with our prior written permission or as permitted by applicable law. We may suspend or terminate access where we reasonably determine that these Terms have been violated.

SECTION 16 — AGENTS

This section applies if you use or deploy software that takes autonomous or semi-autonomous action on behalf of a person or entity (“Agent”) to access or interact with the Services.

An Agent must identify itself honestly, comply with applicable technical instructions, refrain from concealing automated activity, not circumvent CAPTCHAs or access controls, and respond truthfully when asked whether an interaction is automated. We may limit or block Agent access by technical or other lawful measures.

SECTION 17 — TERMINATION

We may suspend or terminate your access to the Services where reasonably necessary, including for breach of these Terms, suspected fraud, unlawful conduct, security risk or misuse. You remain liable for amounts properly due up to the termination date.

Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, feedback, disclaimers, liability, indemnification, severability, governing law and privacy.

SECTION 18 — DISCLAIMER OF WARRANTIES

Except for the limited product warranties expressly stated on the applicable product page, in Section 7 of these Terms or in our Returns & Warranty Policy, and except for rights or warranties that cannot lawfully be excluded, information and Services are provided for general information and on an “as is” and “as available” basis.

We do not guarantee that the Services will be uninterrupted, timely, secure or error-free. To the fullest extent permitted by law, we disclaim implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. These exclusions may not apply where the law of your jurisdiction does not permit them.

Technical and fitment information is not a substitute for inspection and installation by a qualified technician. You assume responsibility for selecting, verifying, installing and using a product safely and lawfully, subject to our express obligations and any non-excludable statutory rights.

SECTION 19 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, XAVORNIK and its directors, officers, employees, affiliates, agents, contractors, service providers and licensors will not be liable for indirect, incidental, punitive, special or consequential loss, including lost profits, lost revenue, lost data, machine downtime, loss of production or replacement costs, arising from use of the Services or products, even if advised that such loss was possible.

To the fullest extent permitted by law, our aggregate liability arising from a product or order will not exceed the amount paid to us for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where it cannot lawfully be excluded, or any other liability or consumer right that applicable law does not permit us to exclude or limit.

SECTION 20 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless XAVORNIK, Shopify and their respective affiliates, officers, directors, employees, agents, contractors, licensors and service providers from third-party losses, damages, liabilities or claims, including reasonable legal fees, arising from your material breach of these Terms, unlawful use of the Services, violation of law or violation of a third party’s rights.

We will provide reasonable notice of an indemnifiable claim. You will reasonably cooperate in its defense. We will not settle a claim in a manner that imposes a non-monetary obligation on you without your consent, which will not be unreasonably withheld.

SECTION 21 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the validity of the remaining provisions.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision does not constitute a waiver of that right or provision.

These Terms and the policies or operating rules posted on the Services constitute the agreement between you and us concerning use of the Services and supersede prior or contemporaneous communications on that subject. Additional product-page, quotation, programming or promotion terms apply to the relevant product, order or offer. If there is a conflict, mandatory law prevails, followed by the specifically applicable written terms and then these general Terms.

SECTION 23 — ASSIGNMENT

You may not transfer or assign these Terms or your rights or obligations under them without our prior written consent. We may transfer or assign our rights and obligations in connection with a merger, reorganization, sale of business or assets, or to an affiliate or service provider, subject to applicable law.

SECTION 24 — GOVERNING LAW AND DISPUTES

These Terms and any dispute arising from or relating to the Services or a purchase from us are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles. The courts of Hong Kong SAR will have jurisdiction, except where mandatory consumer-protection law gives a customer the right to bring a claim in another competent jurisdiction.

Before beginning formal proceedings, the parties should attempt in good faith to resolve the dispute by contacting each other and providing relevant order and claim information. Nothing in this section limits non-waivable statutory rights or access to a competent consumer-protection authority.

SECTION 25 — HEADINGS

Headings are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 26 — CHANGES TO THESE TERMS

You may review the current version of these Terms on this page. We may update these Terms by posting a revised version on the website. Where required by applicable law, we will provide notice of material changes. The revised Terms apply from the stated effective date and do not retroactively reduce rights already accrued under an accepted order.

SECTION 27 — CONTACT INFORMATION

Questions about these Terms should be sent to sales@xavornik.com.

HONG KONG TITANFIX TECHNOLOGY CO., LIMITED
Trading as XAVORNIK
B22, Unit 03, 19/F, Laurels Industrial Centre
32 Tai Yau Street, San Po Kong
Kowloon, Hong Kong SAR
Email: sales@xavornik.com
WhatsApp / Phone: +852 6934 9623
Support hours: 09:00–18:00 (UTC+8)