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Refund policy

RETURN AND REFUND POLICY

We do not offer free returns. Please contact XAVORNIK before returning any product. All returns require prior written authorization and a confirmed return address.

  1. QUALITY-RELATED CLAIMS

If a suspected quality issue is reported within the applicable warranty period, the customer must provide the order number, product details, photos, videos, diagnostic information and any other evidence reasonably requested by XAVORNIK.

After reviewing the information, XAVORNIK may provide troubleshooting, repair, replacement, reprogramming or an authorized return, depending on the verified cause and circumstances.

A return, refund, replacement or warranty service is not automatically approved merely because a product is reported as defective. The issue must be reviewed and verified according to the product-page requirements and our after-sales process.

  1. NON-QUALITY RETURNS

A non-defective product may be considered for return only if:

  • The request is submitted within the applicable product warranty period;

  • The product is complete and undamaged;

  • The product has not been installed, programmed, altered, disassembled, contaminated or misused; and

  • Its condition does not affect resale or future installation.

Approval is subject to inspection by XAVORNIK. Products that do not meet these conditions may be refused or returned to the customer at the customer’s expense.

For an approved non-quality return, the customer is responsible for:

  • The original outbound shipping cost;

  • Return shipping costs;

  • Import and export duties or taxes;

  • Customs clearance and brokerage fees;

  • Remote-area, address-correction or carrier surcharges; and

  • Any other costs related to the return.

These costs are non-refundable and may be deducted from any approved refund.

  1. WARRANTY PERIODS

Unless different terms are stated on the applicable product page, the following limited warranty periods apply from the date of delivery:

  • Aftermarket controllers, electronic control units and monitors: 12 months;

  • Aftermarket fuel injectors: 6 months;

  • Other small aftermarket parts: 3 months.

Requests submitted after the applicable warranty period are not eligible for return, repair, replacement or warranty service unless XAVORNIK agrees otherwise in writing.

  1. FITMENT, PROGRAMMING AND INSTALLATION

The customer is responsible for providing accurate part numbers, machine models, VIN or serial numbers, engine information, nameplate photos and other required fitment details.

Incorrect customer information, incompatible fitment, incorrect selection, damaged machine wiring, bent or damaged pins, water ingress, short circuits, connector damage, improper installation, unauthorized disassembly, external damage or misuse are not considered product or programming defects.

Programmed electronic products, installed parts and products made or configured according to customer-supplied information may not be eligible for non-quality returns.

  1. RETURN AUTHORIZATION

Do not return any product without written authorization from XAVORNIK.

Before shipping a return, the customer must obtain:

  • Written return approval;

  • The correct return address;

  • Any required return reference or RMA number; and

  • Packaging and shipping instructions.

Unauthorized returns, collect-on-delivery shipments or parcels sent to an unconfirmed address may be refused.

  1. REFUNDS

If a return is approved, the product will be inspected after receipt. Any approved refund will be issued to the original payment method after inspection.

Original shipping charges, return shipping, duties, taxes, customs clearance, brokerage fees, payment-processing costs where non-refundable, and other related charges may be deducted from the refund where applicable.

Refund processing times may vary depending on the payment provider and financial institution.

  1. DAMAGED OR INCORRECT SHIPMENTS

If a parcel arrives visibly damaged, or if the product received is different from the product ordered, contact XAVORNIK promptly and retain all packaging, labels and shipping documents. Please provide clear photos and videos before installation or use.

  1. CONTACT

To request after-sales support or return authorization, contact:

XAVORNIK
Email: sales@xavornik.com
WhatsApp / Phone: +852 6934 9623
Support hours: 09:00–18:00 (UTC+8), Monday to Friday