Refund policy
RETURN, REFUND AND LIMITED WARRANTY POLICY
Last updated: September 9, 2026
This policy applies to purchases made directly from xavornik.com, operated by HONG KONG TITANFIX TECHNOLOGY CO., LIMITED under the XAVORNIK brand.
Some website orders are fulfilled from United States inventory through Amazon Multi-Channel Fulfillment (MCF). Others are dispatched from our Shenzhen warehouse in China. The return arrangements for these routes are different, as explained below.
For purchases made on Amazon or another marketplace, please use the original purchase channel and its applicable return process.
Contact sales@xavornik.com before returning any product. Do not send goods to an address shown on a shipping label unless XAVORNIK has confirmed that address for your return.
1. 30-DAY NON-DEFECTIVE RETURN REQUEST WINDOW
You may request a return or refund for a non-defective product within 30 calendar days after delivery.
Under this voluntary return policy, the product must be unused, uninstalled, unprogrammed, unaltered, not disassembled, complete, undamaged and in resalable condition, with its original accessories and packaging. Opening the packaging for reasonable inspection does not, by itself, make a product ineligible.
Products specifically programmed, configured or made to your individual requirements are not eligible for a non-defective return once the agreed customization work has begun, provided this restriction was disclosed before purchase and is permitted by applicable law. A standard stocked product is not automatically considered customized merely because it contains software.
These conditions apply to non-defective returns. They do not automatically exclude claims involving manufacturing defects, incorrect goods supplied by XAVORNIK or other statutory rights.
The 30-day return request window is separate from the limited warranty periods below.
2. LIMITED WARRANTY PERIODS
Our limited warranty covers confirmed manufacturing defects in materials or workmanship for the following periods, beginning on the date of delivery:
• Aftermarket controllers, electronic control units (ECUs) and monitors: 12 months.
• Aftermarket fuel injectors: 6 months.
• Fuel injection pumps, high-pressure fuel pumps, fuel transfer pumps and fuel supply/lift pumps: 6 months.
• Engine overhaul gasket kits, gasket and seal sets, glow plugs, and other small aftermarket parts not listed above: 3 months.
Please report a suspected manufacturing defect within the applicable warranty period and provide information reasonably necessary to assess the claim.
Any longer written warranty expressly provided for your order at the time of purchase will be honored. Updating this policy does not shorten warranty protection already promised for an existing order.
These commercial warranty periods do not limit any longer or additional rights provided by applicable law.
3. INSTALLATION, FITMENT AND WARRANTY ASSESSMENT
Inspect the product and confirm the part number, engine or machine information, physical configuration and package contents before installation. Provide accurate information when requesting fitment assistance.
Proper installation and use are required. Professional installation is recommended, and product-specific installation instructions must be followed.
Normal installation or use does not, by itself, cancel the right to submit a manufacturing-defect claim. Use of an independent technician does not, by itself, invalidate the warranty.
The limited warranty does not cover damage caused by incorrect product selection, improper installation, incorrect timing or calibration, contaminated fuel or lubricants, dry operation, misuse, external damage, unsuitable operating conditions, or alterations or disassembly that caused the reported fault.
For electronic products, damage caused by faulty machine-side wiring, incorrect connections, abnormal external voltage or other external electrical faults is not a manufacturing defect in the replacement product.
Claims are assessed according to the actual cause of the problem. An installation, repair or condition unrelated to the reported defect will not, by itself, be used to reject an otherwise valid claim.
If XAVORNIK supplied the wrong product or provided incorrect product information that caused the problem, we will assess the matter as a seller-related issue rather than automatically treating it as customer selection error.
Depending on the confirmed issue and applicable legal rights, a remedy may include troubleshooting, repair, replacement, reprogramming or a refund. Submitting a claim does not automatically establish eligibility, but our review process does not remove any remedy to which you are legally entitled.
4. RETURN ARRANGEMENTS BY FULFILLMENT ROUTE
A. Website orders fulfilled from United States inventory through Amazon MCF
Eligible and approved claims are handled without requiring the customer to mail the product back.
For an approved non-defective refund request, we will confirm the refund without requiring a physical return. For an approved incorrect-item, damage or warranty claim, we will confirm the appropriate refund, replacement or other agreed remedy in writing.
Approval is required. A returnless resolution does not mean that every application is automatically eligible for a refund.
Keep the product and available packaging until you receive our written decision and handling instructions. Do not destroy, discard or send the product to Amazon before receiving those instructions. We will not require you to destroy a product merely to submit a claim or before we decide the remedy.
Where local disposal is authorized, follow our written instructions and applicable local disposal requirements. Do not perform unsafe dismantling or destruction.
No return-shipping fee is charged where no physical return is required. You do not need to contact Amazon to obtain a refund for an order placed on xavornik.com; XAVORNIK handles the resolution.
B. Orders dispatched from Shenzhen, China
Authorized physical returns must be sent to our designated warehouse in Shenzhen, Guangdong, China.
This route can require international return shipping, including for customers in the United States whose products were dispatched from Shenzhen.
We will provide the exact receiving address, packaging instructions and any required return reference or RMA in writing. You may contact us for return-destination information before ordering.
Use a tracked shipping service and retain the dispatch receipt and tracking number.
Do not send returns to our Hong Kong correspondence address, an Amazon facility or an unconfirmed address. Unauthorized or collect-on-delivery shipments may be refused, subject to applicable law.
If an order contains items fulfilled through different routes, we will confirm the arrangement for each affected item.
5. RETURN COSTS AND REFUND DEDUCTIONS
We do not charge a separate restocking fee.
For an approved non-defective physical return, the customer is responsible for the actual return-shipping cost and any applicable return-related customs or carrier charges, unless applicable law requires otherwise. International return costs can be substantial; obtain a carrier quotation before dispatch.
Original outbound shipping charges actually paid by the customer are normally not refunded for a non-defective return, except where applicable law requires reimbursement, including any applicable right to reimbursement of standard delivery.
If the original order qualified for free shipping, we will not retrospectively deduct an undisclosed outbound shipping or internal fulfillment cost from the product refund.
If XAVORNIK confirms that we supplied the wrong product, that damage is attributable to us, or that a manufacturing defect is covered by the applicable warranty, we will provide the appropriate remedy. Where a physical return is necessary, XAVORNIK will cover reasonable, authorized return-shipping costs. We will confirm the shipping or reimbursement arrangement before you send the item.
When a refund is the remedy for a confirmed seller-related issue, we will refund the affected product amount and any applicable original delivery charges and taxes that we are required to refund. Partial-order refunds will be calculated for the affected items and applicable charges.
Amounts paid directly to customs authorities, carriers or brokers may need to be reclaimed from those parties under their procedures. This does not remove any reimbursement obligation XAVORNIK has under applicable law or an agreed remedy.
Any lawful deduction will be explained and itemized. We will not deduct the same charge twice or impose an undisclosed restocking or internal handling fee.
6. HOW TO SUBMIT A REQUEST
Email sales@xavornik.com with:
• Your order number or other reasonable proof of purchase.
• The product name or SKU.
• The reason for the request and a description of the product's condition.
• Clear photographs relevant to the request.
• For a suspected technical defect, any relevant part-number, engine, machine, installation or diagnostic information reasonably needed to assess the issue.
We may request additional photographs, video or diagnostic details where reasonably necessary. We will not require unsafe testing or dismantling.
For visible delivery damage or an incorrect item, contact us promptly and retain the product, shipping label and packaging where possible. Do not install a product that appears damaged or incompatible.
Original-packaging requirements for non-defective returns are not a blanket reason to reject an otherwise valid manufacturing-defect or statutory claim.
Please wait for our written instructions before shipping a return. A timely request will not become late solely because of our review process.
7. REVIEW, INSPECTION AND REFUND TIMING
United States MCF returnless claims:
We will complete our review and notify you of the result within 5 business days after receiving the complete information reasonably necessary to assess the request.
Authorized returns received in Shenzhen:
We will complete inspection and notify you of the result within 5 business days after the returned product is received at the authorized warehouse.
Approved refunds:
We will issue an approved refund to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.
Under these normal processing periods, review or inspection plus refund issuance can take up to 15 business days, excluding return transit and any additional bank processing time. Refunds may be issued sooner.
Where applicable law requires an earlier refund, a different starting point for the refund deadline, or acceptance of proof of return dispatch, we will follow that requirement. Our internal review or approval process will not extend a statutory deadline.
Business days are Monday to Friday, excluding applicable public holidays.
We will notify you when a refund has been issued. If you have not received it after the expected bank processing period, contact us with your order number so that we can help check the payment status.
8. STATUTORY RIGHTS
This policy provides commercial return and warranty arrangements in addition to rights that may apply under consumer law.
It does not exclude or restrict mandatory cancellation rights, remedies for faulty or misdescribed goods, required reimbursement of delivery or return costs, or legally required refund deadlines.
Where a statutory distance-selling cancellation right applies, the legal rules on notification, reasonable inspection, return dispatch and reimbursement take priority over any conflicting condition in our voluntary 30-day policy.
Expiry of our commercial warranty does not automatically end any separate statutory rights. Any exclusion relating to customized products applies only to the extent permitted by the applicable law.
9. CONTACT
XAVORNIK
HONG KONG TITANFIX TECHNOLOGY CO., LIMITED
Business correspondence address:
B22, Unit 03, 19/F, Laurels Industrial Centre
32 Tai Yau Street, San Po Kong
Kowloon, Hong Kong SAR
Email: sales@xavornik.com
Mobile / Tel: +852 6934 9632
Support hours: 09:00–18:00 (UTC+8), Monday to Friday
The Hong Kong correspondence address is not a return warehouse. Obtain written return instructions from XAVORNIK before sending any goods.