SHIPPING POLICY

Last updated: August 12, 2026

This Shipping Policy applies to purchases made through xavornik.com. It explains order preparation, shipping charges, delivery estimates, customs responsibilities and what to do when a shipment is delayed, damaged or undeliverable.

1. Shipping Origin and Fulfilment

Orders are fulfilled from our available inventory or supply network in China. Our designated logistics provider receives shipments in Shenzhen and may route them through Hong Kong or another suitable export gateway according to the destination, selected service, customs requirements and operational conditions.

The shipping origin, export gateway or carrier shown on tracking information may therefore differ from our company’s registered address. This does not change the seller responsible for your order.

2. Where We Ship

We currently offer shipping to selected destinations shown at checkout, which may include the United States, Canada, Mexico, selected countries in Latin America and Europe, selected Southeast Asian countries, Australia and New Zealand.

Shipping availability may vary by product, destination, postal code, weight, dimensions, carrier restrictions, sanctions, export controls and customs requirements. If no shipping rate is available at checkout, please contact us for a quotation before ordering.

Certain remote destinations, islands, military addresses, post-office boxes, Alaska, Hawaii and United States territories may be excluded from standard rates or may require a separate quotation. We do not guarantee delivery to every postal code within an enabled country or market.

3. Order Processing and Preparation Time

Order processing time is separate from carrier transit time.

Before dispatch, an order may require payment confirmation, stock allocation, sourcing, fitment verification, programming, testing, quality inspection, packing and export preparation. Products requiring programming or fitment confirmation will not be dispatched until the required machine information has been received and verified.

Processing time varies by product and order status. The product page, quotation, order confirmation or customer-service communication may provide a more specific preparation estimate. Business days exclude Saturdays, Sundays and public holidays in the relevant fulfilment location.

If an unexpected sourcing or preparation delay occurs, we will attempt to contact you using the details provided with the order. You may request cancellation before dispatch, subject to our Terms of Service and Return and Refund Policy, including any disclosed and non-recoverable custom-programming or special-sourcing costs where permitted by law.

4. Transit Time and Estimated Delivery

Transit time begins when the carrier accepts the shipment; it does not include order processing or preparation time. Shopify’s checkout transit-time display likewise refers to carrier transit rather than order-processing time.

Express services such as UPS or DHL commonly deliver within approximately 5–8 business days after carrier acceptance, but this is an estimate rather than a guarantee. Actual delivery may be earlier or later depending on destination, customs clearance, remote-area handling, address accuracy, weather, peak seasons and other circumstances outside our reasonable control.

An estimated delivery date shown at checkout or in tracking information is provided for reference only. It is not a guaranteed delivery commitment unless we expressly confirm a guaranteed service in writing.

5. Shipping Charges and Chargeable Weight

Shipping charges are normally calculated according to destination and chargeable weight. Chargeable weight is the greater of:

• the shipment’s actual gross weight; or

• its dimensional or volumetric weight calculated under the carrier’s rules.

The product price and shipping charge are shown separately unless a listing expressly states otherwise. The final shipping charge shown at checkout applies to the information available at that time.

If the final packed dimensions, weight, delivery address or carrier classification results in a material difference, including a remote-area, oversized-item, address-correction or exceptional handling surcharge, we may contact you before dispatch. You may pay the difference, select an available alternative service or cancel the affected shipment, subject to any non-recoverable special-order costs permitted by applicable law.

Promotional free shipping applies only where expressly displayed and does not automatically include remote-area, oversized-item, address-correction, customs or exceptional carrier charges.

6. United States Orders — DDP When Expressly Stated

For eligible United States destinations, a checkout shipping rate may be labelled “DDP,” “Duties & Taxes Included” or equivalent wording. Only a shipping service expressly carrying that label is supplied on a DDP basis.

For an eligible DDP service, the stated shipping charge includes the import duties, applicable import taxes and customs handling covered by that service. We normally select the available Hong Kong UPS DDP channel for eligible Shopify orders, but we may use an equivalent compliant route or carrier where operationally necessary, provided that the customer’s agreed DDP treatment is not reduced.

DDP does not include charges caused by inaccurate or incomplete recipient information, address changes, repeated delivery attempts, storage, refusal of delivery, restricted goods, customer-requested special handling or other circumstances outside the normal quoted service.

If a United States rate is not expressly labelled DDP or duties and taxes included, it must not be assumed to include import charges. Please contact us before ordering if the checkout wording is unclear.

7. Non-United States Orders — Normally DAP

Unless the checkout rate or written quotation expressly states otherwise, shipments outside the United States are supplied on a DAP (Delivered at Place) basis.

Under DAP, XAVORNIK arranges and pays for transportation to the stated destination, but the recipient is responsible for import clearance and for any import duties, VAT, GST, sales tax, brokerage, disbursement, customs-clearance or other destination charges imposed by the carrier or authorities.

These charges are not included in the product price or shipping charge unless the selected service expressly states that they are included. We cannot reliably estimate every destination’s customs assessment. Before ordering, customers should confirm local import requirements and costs with the relevant customs authority or a qualified adviser.

Refusing a DAP shipment because duties or taxes are payable does not make those charges the seller’s responsibility.

8. Remote-Area and Exceptional Surcharges

Some addresses are classified by UPS, DHL or another carrier as remote or extended areas. Carrier remote-area lists and surcharges may change and may not always be identified by Shopify at checkout.

If a surcharge is discovered before dispatch, we will contact you to request payment, propose an alternative available service or permit cancellation of the affected shipment. If the surcharge results from an address change or incorrect information supplied after dispatch, the customer is responsible for the resulting charge to the extent permitted by law.

9. Customs Information and Customer Cooperation

Customers must provide a complete legal recipient name, accurate delivery address, postal code, telephone number and any tax, identification or customs information required for the destination.

The recipient must respond promptly to reasonable requests from the carrier, customs authority or XAVORNIK. Failure to provide required documents or pay charges for which the recipient is responsible may cause delay, return, abandonment or destruction of the shipment.

We will declare products using commercially reasonable descriptions and transaction values in accordance with applicable law. We do not accept requests to falsify customs values, descriptions, origin or documentation.

10. Address Changes and Delivery Attempts

Review the delivery address before submitting the order. Contact us immediately if a correction is required. We cannot guarantee that an address can be changed after processing or dispatch.

The customer is responsible for costs caused by an incorrect or incomplete address, an unauthorized address change, failed delivery attempts or failure to collect a shipment. A carrier’s recorded delivery to the address or authorized recipient may be used as evidence of delivery, subject to applicable law.

11. Tracking

When tracking becomes available, it will normally be sent by email or added to the order record. Tracking may not update immediately after a label is created, while the shipment is moving between Shenzhen and an export gateway, or while customs or the carrier processes the parcel.

Please allow reasonable time for the first carrier scan. Contact us at sales@xavornik.com if tracking has not updated for an unusual period or if the estimated delivery window has passed.

12. Split Shipments

We may split an order into more than one shipment because of stock location, product type, programming requirements, carrier limitations or delivery efficiency. Where we initiate a split shipment without changing the order, we will not charge additional shipping beyond the amount agreed unless you approve it in advance.

Each parcel may have a separate tracking number and delivery date.

13. Delayed, Lost or Damaged Shipments

If a parcel appears delayed, lost or damaged, contact us promptly and provide the order number, tracking number, photographs of the outer carton, shipping label, internal packaging and product, plus any carrier delivery record available.

Keep all packaging and the product until the investigation is completed. Do not install, disassemble, modify or discard a reportedly damaged product unless we instruct you to do so.

We may open an investigation with the carrier and request additional documents. A replacement, repair, refund or other remedy will be determined after reviewing the evidence, carrier findings, product condition and applicable law. Carrier investigations may require additional time and do not automatically establish a product-quality defect.

14. Refused, Undeliverable, Returned or Abandoned Shipments

If a shipment is refused, undeliverable, returned, abandoned or destroyed because of an inaccurate address, failed delivery, failure to collect, failure to cooperate with customs, refusal to pay recipient-responsible DAP charges or another reason attributable to the customer, any refund will be subject to applicable law.

To the extent permitted by law, we may deduct the original shipping cost, return shipping, duties, taxes, customs-clearance fees, storage, carrier penalties, disposal charges and other non-recoverable costs. Programmed, installed, used, damaged or otherwise non-resalable products may not qualify for a refund except where mandatory law requires otherwise.

15. Returns Are Not Free

We do not provide free international returns. All returns require prior authorization and must follow the instructions in our Return and Refund Policy and Returns & Warranty page.

For an approved return not caused by a verified product-quality defect, the customer is responsible for the original outbound shipping, return shipping, duties, taxes, customs clearance and related expenses. Do not return a product to our registered company address or to the address shown on a parcel without written authorization; the designated return address may be different.

16. Contact Us

For shipping questions, quotations or delivery assistance, contact:

XAVORNIK
HONG KONG TITANFIX TECHNOLOGY CO., LIMITED
Email: sales@xavornik.com
WhatsApp / Phone: +852 6934 9632
Support hours: 09:00–18:00 (UTC+8)

When contacting us about an existing shipment, include the order number, recipient country, postal code and tracking number if available.